Visa Assistance - Terms and Conditions

 

1. Acceptance of Terms

These Terms and Conditions govern the use of Visa Assistance services made available through the IndiGo website and/or mobile application, facilitated in association with IVS. By accessing, browsing, or using the Visa Assistance service, the user expressly agrees to be bound by these Terms and the applicable IVS Privacy Policy. If the User does not agree to these Terms, they must refrain from using the service.

2. Nature of Arrangement

IndiGo acts solely as a facilitator, enabling Users to access visa assistance. All Visa Assistance services are provided, managed, and executed exclusively by IVS. IndiGo shall have no control over and no responsibility for visa application processing, documentation handling, decisions made by embassies or consulates, or the delivery of services by IVS.

3. Scope of Services

IVS shall provide visa facilitation services, including application guidance, documentation support, submission coordination, and appointment scheduling where applicable. All services are subject to the requirements, rules, and discretion of the relevant embassies or consulates, as well as applicable laws and regulations.

4. Eligibility

The User represents and warrants that they are at least 18 years of age, are legally competent to enter into binding agreements, and that all information and documents submitted are true, complete, and accurate.

5. User Obligations

The User undertakes to provide accurate and complete information and documentation, to comply with all applicable laws and embassy requirements, and to refrain from submitting false, misleading, or fraudulent information. The User further agrees not to misuse the Platform, disrupt services, or attempt unauthorized access to the system.

6. Data Protection and Privacy

The User consents to the collection, storage, processing, and transfer of personal data by IVS for the purpose of visa processing. Such data may be shared with embassies, consulates, government authorities, and authorized service providers, and shall be governed by the IVS Privacy Policy.

7. Fees and Payments

All applicable fees shall be displayed on the Platform at the time of booking or application. Payments made are non-refundable. Additional charges may arise due to embassy requirements, requests for additional documentation services.

Payments for visa assistance services are collected directly by IVS. IndiGo is not responsible and/ or liable for any disputes related to visa assistance services, payments or processing of applications.

8. Turnaround Time (TAT)

Any timelines communicated for visa processing are indicative estimates only and are subject to the processing timelines of embassies or consulates, public holidays, and other external factors beyond the control of IVS. IVS does not guarantee any specific turnaround time.

9. Intellectual Property

All intellectual property rights in the Platform and related service content are owned by IndiGo and/or IVS. The User is granted a limited, non-exclusive, non-transferable, and revocable license to access and use the service strictly for personal and non-commercial purposes.

10. Prohibited Conduct

The User shall not violate any applicable laws or third-party rights, upload or transmit false or harmful content, use automated tools such as bots or scrapers, or interfere with the operation or security of the Platform.

11. Disclaimer of Warranties

The services are provided on an “as is” and “as available” basis. IVS does not make any representations or warranties, express or implied, including with respect to the accuracy or completeness of information, visa approval outcomes, or adherence to timelines. IndiGo shall not be responsible and/ or liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use or access the visa assistance services.

12. Limitation of Liability

IndiGo shall not be liable for visa rejection, delay, or cancellation, for errors or omissions by IVS, or for any losses arising from reliance on the services. IVS shall not be liable for decisions made by embassies or consulates or delays due to regulatory or external factors. In no event shall IndiGo be liable for indirect, incidental, or consequential damages, including loss of profits, business, or opportunities.

13. Visa Decision Disclaimer

The User acknowledges that visa approval or refusal is solely at the discretion of the relevant embassy or consulate. IVS have no influence over such decisions, and the embassy may request additional documentation or reject applications without providing reasons.

14. Suspension and Termination

IVS reserves the right to suspend or terminate access to services in cases of breach of these Terms, fraudulent or suspicious activity, or non-compliance with applicable laws.

15. Third-Party Links

The Platform may redirect Users to IVS. IndiGo shall not be responsible for the content, accuracy, or practices of such external platforms.

16. Indemnity

The User agrees to indemnify and hold harmless IndiGo, along with their affiliates, employees, and agents, from any claims, losses, or liabilities arising out of a breach of these Terms, violation of applicable laws, or misuse of the service.

17. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi.

18. Modifications

IVS reserves the right to amend or modify these Terms at any time. Continued use of the service after such changes shall constitute acceptance of the revised Terms.

19. General Provisions

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable. Failure to enforce any provision shall not constitute a waiver of rights. These Terms constitute the entire agreement between the User and the relevant parties with respect to the subject matter.

20. Important Notices

Visa processing shall commence only upon submission of complete documentation. Embassy working schedules and public holidays may impact processing timelines. Applications submitted on non-working days will be processed on the next working day. Users are strongly advised to apply well in advance of their intended travel date.

21. User Acknowledgment

By proceeding with the Visa Assistance, the User confirms that they have read, understood, and agreed to these Terms, acknowledge that IVS is the sole service provider, and accept all risks associated with third-party processing and decision-making.