Effective August 1, 2025, a third-party/representative passport collection service will be discontinued to ensure the safety and security of applicants' passports/documents. Applicants must collect their passports/documents in person. Please note: Passports for applicants under the age of 18 must be collected by a parent or guardian who must present an original consent letter signed by both parents. Scanned or emailed copies of the consent letter will not be accepted. Applicants may also choose to have their passports delivered to their home or office for a nominal fee of ? 1200 per applicant, at their discretion. For more details, you can refer to this page.